Booth Rental Terms
Terms, FAQs and Out of Venue Fees.
1. When is the booth set up?
We will try to set up the 1st day of load in but due to various factors, that always isn't possible. While it is our mission to have you set up and ready to go as soon as possible, we can only guarantee that it will be set up 12 hours before show start.
2. Do you ship to the show's advanced warehouse or direct to show?
This is determined on a show-by-show basis and also depends on when the booth rental is ordered. It is our preference to ship to the advanced warehouse whenever possible, however it is not always possible.
3. Are lights included with the booth?
Yes, but in many cases, our technicians cannot install the lights. Electrical labor is not included and must be ordered separately with show services.
4. What is the lead time for ordering a rental booth?
We need the order 30 days before setup starts. After that, a 20% rush charge may apply. With less than 7 days until the show starts and if we have availability, there is a 30% rush charge.
5. Will you install my graphics from my previous booth for another manufacturer?
No, we can only install graphics made for our systems. Our system is proprietary and only our graphics are made to the specifications of our booths.
6. What happens to my graphics after the show? Do I own them? Can you store them for me?
Yes, you own the graphics, and we would be happy to store them for up to 1 year for you. Just let us know you would like to keep them. Otherwise, please provide your shipping account number (UPS or FEDEX) and we can have them shipped back to you after the show. We will do our best to take good care of your graphics, however we take NO responsibility post-show for loss or damage.
7. Can you customize the kits you have offered?
Yes, we can customize. The kits as shown on the site are at a discounted rate. We can customize with an extra upfront charge.
Out of Venue Fees: Out of Venue Fees